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    • Shipping Info

    NOTE: DUE TO OUR LARGE INVENTORY, WE HAVE MULTIPLE WAREHOUSE HOLDINGS AND THEREFORE ORDERS WILL ARRIVE INDIVIDUALLY.]

    We ship worldwide, every purchase made will be shipped right away. Our headquarters is located in United States, however our warehouse is located in China. Every order is a priority and we aim to ship all orders within 1 business day to ensure you receive your product as soon as possible. Depending on traffic and your location, shipping can take anywhere between 2-4 weeks.

    It may take slightly longer for countries outside the US (including US states outside the mainland). For some European countries it may take up to 30 days to receive your item.

    Please contact us if it has been more than 45 days and you have not received your item. Once your order is placed, we process the payment within 24 hours and your order is fulfilled within 2-3 days.

    An order confirmation email will be sent to you at the time of placing, and a further email will be provided when you order has been dispatched (remember to check your spam!)

    Please allow 2-3 BUSINESS DAYS PROCESSING TIME. Please note for some very high demand items it may take 2-4 WEEKS SHIPPING TIME due to reproduction and restocking depending on your shipping location. Items may be shipped in separate packages with no additional shipping charges.

    Cancellation of your order or any changes in your order is only allowed up to 24 hours from your order time. If it exceeds 24 hours, we are not able to cancel or change the order.

    We will send tracking numbers for your packages to your emails address when we receive them from our carriers.

    In most cases, tracking will be available. Sometimes shipping takes longer than expected due to unforeseen circumstances or holiday periods. We thank you for your patience in these situations.

    Any other questions? Just send us an email at : support@jacksonvale.com

    We do not allow refunds due to shipping times. Our Shipping information is provided on the product page, and on the shipping information page. It explains that the shipping takes between 2-4 weeks. If you do not wish to keep the item once you have received it, you can return it for a refund.

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